"We trust that you will avoid using harsh language and will refrain from making unsubstantiated allegations against individuals and firms. Your constructive feedback and opinions are very valuable to all of us in the industry. "
Valuable insight on responding to client. Very well drafte response. Thanks for thinking of sharing this valuable piece. It helps
Thats an excellent response. Just shows the Professional Integrity with which you have handled the issue. Very impressive, Ashish.
I liked your reply to your Client. We should help our clients to chase goals and not returns. Slow and steady wins the race. Yes, recently just one day before the budget day I too received "urgent" redemption message from a Client. As he was not available for discussion, I had to execute his urgent, though I sent messages to him that Urgent is not good in financial decisions. Chasing returns is dangerous and more chances of accidents.
Excellent!! Many a times we panic more then our client do and that reflects in our communication. I think we need to always remember one thing "Stick to Basics".