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As of today it is seen popularly known as RM or the Relationship Manager is visiting the customers directly and completing the 'direct 'investments. This is specially happening in the smaller cities. The point of contention here is that originally he was to be a relationship manager to the IFA but now it the wheel is turning more towards the direct investor. The costs of the branch office including the salary of the RM according to me cannot and should not be charged to the Regular plan only . It should be equally charged to the Direct plan as the branch also caters to a great extent to the Direct Investors.