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Advanced Wealth Management Course (IIBF) - Paper 2

Ch 6: Organisational Behaviour and Human Resource Management

Q1.

Organizational Behaviour (OB) include:

Employee attitudes
Motivation
Behavior
Performance
All of the above

Q2.

Job-related attitudes are reflected in:

Job satisfaction
Job involvement
Both (a) & (b)
Organizational commitment
All of the above

Q3.

Factor/s that contribute to employee job satisfaction:

Challenging work
Recognition for good work
Satisfactory work environment
All of the above

Q4.

Why is employee job satisfaction important to an organization?

Attracts quality employees
Retain quality employees
Both (a) & (b)
Eliminates costs associated with high staff turnover
All of the above

Q5.

Team members usually work independently, while group members are interdependent.

True
False

Q6.

DiSC model can be applied:

In the recruitment process
In team leadership and team building activities
Both (a) & (b)
For conflict resolution
All of the above

Q7.

Teams believe in making decisions together whereas groups rely on individual achievement.

True
False

Q8.

Which stage signifies group settles down and a common approach, sense of belonging and goals emerge?

Forming
Storming
Norming
Performing

Q9.

Which stage signifies considerable intragroup conflict and upheaval about leadership, goals etc.?

Performing
Storming
Forming
Norming

Q10.

Which stage is characterized by a high level of uncertainty about the group’s purpose, structure and leadership?

Performing
Norming
Storming
Forming

Q11.

The more group goals align with individual goals, the greater the group’s cohesiveness.

True
False

Q12.

What step/s can a team leader take to develop group effectiveness?

Clearly define each team member’s role.
Clearly define what is expected from each team member
Both (a) & (b)
Encourage formal and informal relationships within the group
All of the above

Q13.

An important human resources (HR) strategy is to value and capitalize on the diversified of employees.

True
False

Q14.

(I) The first step in the recruitment process is to analyze the vacant position to determine exactly what the job entails. (II) The job description describes the responsibilities, tasks and activities of the position.

Both the statements are correct
Only statement (I) is correct
Only statement (II) is correct
Both the statements are wrong

Q15.

(I)Key result areas (KRAs) are criteria that managers and team leaders use to measure the performance of employees. (II) The position specification details the skills, experience, qualifications, aptitudes and attributes required of the incumbent.

Both the statements are correct
Only statement (I) is correct
Only statement (II) is correct
Both the statements are wrong

Q16.

What is/are the component/s of a good employee induction program?

Staff introductions
Appropriate documentation on all aspects of the position and organizational policies
Both (a) & (b)
General discussion about the roles, values, norms, rituals and culture of the organization.
All of the above

Q17.

(I) Selection is the process of locating, identifying and attracting suitable applicants to apply for positions in an organization. (II) Recruitment is the process of screening applicants to ensure that the most appropriate candidates are hired.

Both the statements are correct
Only statement (I) is correct
Only statement (II) is correct
Both the statements are wrong

Q18.

The factor/s that can affect the outcome of a selection interview.

Interviewer bias
Attitudes, intelligence and motivation
Both (a) & (b)
Verbal & non-verbal behavior
All of the above

Q19.

What are the higher levels of Maslow’s hierarchy of needs?

Self actualization needs
Self-esteem needs
Both (a) & (b)
Physiological needs
All of the above

Q20.

To influence motivation team leaders can:

Clarify the task role for each individual
Provide regular, positive feedback
Both (a) & (b)
Sharing information
All of the above

Q21.

The advantages of an internal recruitment policy for an organization:

Saves time and expense
Builds staff morale
Both (a) & (b)
Interviewers might not be objective
All of the above

Q22.

(I) Job involvement is the degree to which employees identify with their jobs, actively participate in their jobs (II) Organizational commitment is the degree of identification with an organization and its goals, and the desire to remain members.

Both the statements are correct
Only statement (I) is correct
Only statement (II) is correct
Both the statements are wrong

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