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My BIG IdeaShrikant Bhagavat, Bangalore

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Key Take-Aways
  • Moving from a transaction model to a relationship based model is a big step. Transparency, trust, great processes, human values is required to build sustainable relationships.

  • Process is king. In order to scale and provide consistent delivery, you need to have good processes from research to service delivery. Continuously improve the process across the chain.

  • Taking a holistic view of clients has helped build sustainable relationships. Greater client confidence builds wallet share

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